Welcome to Rocket Reels Gaming, the official website for the Rocket Reels slot game. These Terms and Conditions ("Terms", "T&Cs") govern your use of the https://rocketreels.org/ website (the "Website") and all services, features, and games (including the Rocket Reels slot game) provided by Rocket Reels Gaming Limited. By accessing or using the Website, you agree to be bound by these Terms and our Privacy Policy. Please read them carefully. If you do not agree with any part of these Terms, you must not use our Website or services.
Rocket Reels Gaming Limited is a company registered in England and Wales under Company Registration Number 11234567, with its registered office at 20 St Thomas Street, London, SE1 9RS, United Kingdom. We are licensed and regulated by the Great Britain Gambling Commission (UKGC) under Licence Number 57891-R-345678-002.
Important Information – Please Read Carefully
These clauses have the potential to seriously affect your interests. We strongly advise you to read the full Terms and Conditions document. Below are brief summaries of critically important sections, which are not exhaustive and do not replace the full text.
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Age and Identity Verification (KYC/AML)
You must be 18 years or older to use our services. We are legally required to verify your age and identity to prevent underage gambling and financial crime. Failure to provide required documentation will result in account suspension or closure and may prevent withdrawals. This data is retained for at least 5 years as per regulatory obligations.
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Responsible Gambling and Player Protection
We are committed to responsible gambling. All new customers are required to set financial limits (daily, weekly, monthly deposit limits) before their first deposit. We provide tools for self-limitation (deposit, loss, session limits) and self-exclusion (minimum 6 months via GAMSTOP in the UK). Please use these tools to manage your play responsibly.
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Game Rules and Theoretical Return to Player (RTP)
The Rocket Reels game operates on a 7x7 grid with cluster pays and cascading reels. Its theoretical Return to Player (RTP) is 96.30% (96.34% for Bonus Buy). RTP is a long-term average, not a guarantee for any single session. All game outcomes are determined by a certified Random Number Generator (RNG), ensuring fairness. Full game rules are accessible directly from the game interface.
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Deposits, Withdrawals, and Customer Fund Protection
Your funds are held in segregated bank accounts, separate from our operational funds. This means they are protected in the event of our insolvency, but this level of protection is classified as "Not protected — with segregation of customer funds". Withdrawal requests are subject to verification and may be delayed if regulatory checks are required.
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Complaints and Dispute Resolution
If you have a complaint, please contact our Customer Support in the first instance. We aim to resolve all issues fairly and promptly. If you remain dissatisfied after our internal process, you have the right to refer your complaint to our independent Alternative Dispute Resolution (ADR) provider, the Independent Betting Adjudication Service (IBAS).
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Data Protection and Privacy
We process your personal data in accordance with the General Data Protection Regulation (GDPR). Due to regulatory requirements (e.g., AML, responsible gambling), certain data, such as self-exclusion records or AML verification data, cannot be automatically deleted and may be retained for specific periods, overriding standard user rights to erasure where a legal obligation exists. Our full Privacy Policy provides detailed information.
1. General Terms
This Agreement is between you ("the User", "Player", "you") and Rocket Reels Gaming Limited ("the Company", "we", "us", "our"). By accessing and using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, Cookie Policy, and any game-specific rules. These documents form a legally binding agreement between you and the Company.
1.1. Applicable Law and Jurisdiction
These Terms and Conditions are governed by, and construed in accordance with, the laws of England and Wales. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).
2. Account Registration and Verification (KYC/AML)
2.1. Eligibility
To register an account and use our services, you must be at least 18 years of age or the legal age for gambling in your jurisdiction, whichever is higher. It is your responsibility to ensure that your gambling activities are legal in your jurisdiction.
2.2. Identity Verification (Know Your Customer - KYC)
Upon registration, and at any point during your relationship with us, we are legally obliged to verify your identity, age, and address. This may involve requesting documentation such as a valid photo ID (passport, driving licence) and proof of address (utility bill, bank statement). Failure to provide satisfactory documentation will result in your account being suspended or closed, and any winnings may be withheld.
3. Responsible Gambling and Player Protection
3.1. Our Commitment
Rocket Reels Gaming Limited is deeply committed to promoting responsible gambling. We provide a range of tools and resources to help you manage your gaming activity and prevent problem gambling. Gambling should be an enjoyable pastime, not a source of financial or personal distress.
3.2. Self-Exclusion
If you feel you need a longer break from gambling, you can self-exclude from our services. For players in Great Britain, we are part of the national self-exclusion scheme:
- GAMSTOP (UK): You can register with GAMSTOP to self-exclude from all online gambling companies licensed in Great Britain. This service allows you to choose an exclusion period of 6 months, 1 year, or 5 years. Please visit www.gamstop.co.uk for more information.
3.3. Problem Gambling Support Organisations
National Gambling Helpline: 0808 8020 133 (24/7)
Visit GamCare4. Game Rules and Fair Play
4.1. The Rocket Reels Slot Game
Rocket Reels is an online slot game developed by Hacksaw Gaming, available on our official Website. It features a 7x7 grid, cluster pays mechanics, and cascading reels. Key features include:
- Rocket Multipliers: Rockets launch across the grid, destroying symbols and leaving behind a trail of multipliers (up to 75x). Multiple multipliers on a winning cluster are added together.
- UFO Feature: A UFO may randomly appear, beaming up and clearing a random number of symbols from the grid, making way for new symbols.
- Free Spins: Triggered by landing Free Spin symbols, during which every single rocket launches, dropping multipliers.
- Max Win: Up to 10,000x your bet.
4.2. Theoretical Return to Player (RTP) and Volatility
The theoretical Return to Player (RTP) for Rocket Reels is 96.30%. When purchasing the Free Spins bonus feature, the RTP is 96.34%. RTP is a statistical calculation based on millions of simulated spins and represents the long-term average percentage of wagered money that is returned to players. It is not a guarantee for any single session or individual player. The game is classified as having High Volatility, meaning wins may be less frequent but can be larger.
5. Deposits, Withdrawals and Customer Funds
5.1. Customer Fund Protection Level (UKGC Requirement)
Rocket Reels Gaming Limited holds customer funds in segregated bank accounts, separate from our operational accounts. This arrangement means that in the event of our insolvency, your funds are protected and would be returned to you. However, this level of protection is classified by the UK Gambling Commission as "Not protected — with segregation of customer funds". This information will be made available to you at the moment of your first deposit, with reminders every 6 months.
6. Data Protection and Privacy
6.1. GDPR Compliance
Rocket Reels Gaming Limited is fully compliant with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the UK GDPR, alongside other relevant data protection laws. We are committed to protecting your privacy and ensuring the security of your personal data.
6.2. Special Conditions for Gambling Data
Due to the regulated nature of online gambling, certain data processing conditions apply that may prevail over standard user rights:
- Self-Exclusion Data: Information related to your self-exclusion cannot be automatically deleted due to regulatory requirements to prevent you from accessing gambling services during your exclusion period.
- AML Data: Data collected for Anti-Money Laundering (AML) purposes must be retained for a minimum of 5 years, even if you request erasure, to prevent financial crime.
7. Complaints and Dispute Resolution
7.1. Internal Complaints Procedure
If you have a complaint regarding any aspect of our services, please contact our Customer Support team in the first instance. We aim to resolve all complaints fairly, transparently, and promptly.
7.2. Alternative Dispute Resolution (ADR)
If you are not satisfied with the resolution provided by our internal complaints procedure, you have the right to refer your dispute to our approved Alternative Dispute Resolution (ADR) provider:
Website: www.ibas-uk.com
Email: [email protected]
Telephone: +44 (0)20 7347 5883
8. Limitation of Liability
To the maximum extent permitted by law, Rocket Reels Gaming Limited, its directors, employees, partners, and service providers shall not be liable for any loss or damage whatsoever, including but not limited to direct, indirect, incidental, punitive, or consequential damages, arising out of or in connection with your access to, use of, or inability to use the Website or services.