About Rocket Reels Gaming

Rocket Reels Gaming Limited is a fully licensed and regulated online gaming provider, established on 15 March 2018. Our mission is to redefine online slot entertainment through innovation, rigorous security, and unwavering commitment to player welfare. We are proud to be a trusted partner for both players seeking thrilling experiences and operators looking for reliable, compliant game content.

We believe in absolute transparency regarding our operations and corporate structure. This commitment ensures that every interaction with Rocket Reels Gaming is built on a foundation of trust and accountability.

Corporate Information:

• Full Legal Company Name: Rocket Reels Gaming Limited
• Company Registration Number: 11234567
• Jurisdiction of Registration: England and Wales, United Kingdom
• Registered Office Address: 20 St Thomas Street, London, SE1 9RS, United Kingdom
• VAT Registration Number: GB 123456789
• Incorporation Date: 15 March 2018
• Ownership Structure: Rocket Reels Gaming Limited is a wholly-owned subsidiary of Stellar Gaming Holdings PLC, a reputable entity in the global gaming sector with a strong track record of stability and growth.
• Key Management Roles: Our operations are overseen by a dedicated leadership team, including a Chief Compliance Officer (CCO) and a Money Laundering Reporting Officer (MLRO), ensuring strict adherence to all regulatory and anti-money laundering requirements.

As the official provider of the acclaimed Rocket Reels slot game, we bring you an interstellar gaming adventure developed by industry pioneers Hacksaw Gaming. This game exemplifies our dedication to cutting-edge entertainment, technical excellence, and fair play. Rocket Reels isn't just a game; it's a testament to innovative mechanics and immersive design.

Game Highlights & Innovations:

• Dynamic 7x7 Cluster Grid: Experience explosive cluster payouts and cascading wins that keep the action flowing across a 49-position matrix.
• Multiplier Rockets: Watch as three unique rockets (Rocket 1, Rocket 2, Rocket 3) launch, shattering symbols and leaving trails of multipliers up to an astounding 75x. These multipliers combine for astronomical win potential.
• Mysterious UFO Feature: Get lucky and you might see a UFO! Randomly appearing, the UFO beams up a minimum of 20 symbols, clearing the grid for new cascades and more winning opportunities. This feature can appear in both the base game and Free Spins.
• Engaging Free Spins: Triggered by 3+ Free Spin symbols, this feature grants you 8 free spins where every single rocket launches, maximizing your multiplier potential.
• Max Win Potential: Soar to wins of up to 10,000 times your stake!

We ensure that the excitement of Rocket Reels is matched by unwavering fairness. The game's theoretical Return to Player (RTP) is a transparent 96.30% (96.34% for Bonus Buy), calculated through rigorous simulation of 10 billion rounds. Our games are built on robust Random Number Generators (RNGs), independently audited by leading testing agencies like GLI, guaranteeing unbiased outcomes with every spin.

Furthermore, we are committed to accessibility, ensuring Rocket Reels is compliant with WCAG 2.1 AA standards, making it enjoyable for a broader audience.

Operating with the highest standards of integrity and accountability, Rocket Reels Gaming Limited is fully licensed and regulated by the Great Britain Gambling Commission (UKGC) – one of the most respected regulatory bodies globally. This licence is your guarantee of a fair, secure, and compliant gaming environment.

• Licensing Authority: Great Britain Gambling Commission (UKGC)
• Licence Number: 57891-R-345678-002
• Licence Type: Remote Gambling Software Licence (B2C)
• Licence Status: Active and valid, ensuring continuous oversight and adherence to strict operational guidelines.
• Verify Our Licence: You can verify the status of our licence directly on the UKGC public register: Gambling Commission Public Register

Regulatory Authority Contact

For direct contact with our regulatory body regarding licensing or compliance matters:

• Great Britain Gambling Commission: www.gamblingcommission.gov.uk/contact-us

We are profoundly committed to promoting responsible gambling and ensuring a safe environment for all our players. Gambling should always be a form of entertainment, not a solution to financial problems. We provide a comprehensive suite of tools and resources to help you manage your play responsibly.

Responsible Gaming Tools & Features:

• Deposit Limits: Set daily, weekly, or monthly limits on your deposits.
• Loss Limits: Control your potential losses over specified periods.
• Session Time Limits & Reality Checks: Receive reminders during your play to help you stay aware of your session duration.
• Self-Exclusion: For those needing a break, our self-exclusion option allows you to block access to your account for periods of 6 months, 1 year, or 5 years, in conjunction with national schemes like GamStop (www.gamstop.co.uk).
• Age Verification: Strict 18+ age verification procedures are in place to prevent underage gambling, as mandated by UKGC regulations.

For more detailed information on our responsible gambling policy and tools, please visit our dedicated Responsible Gambling page.

Support Organisations:

If you or someone you know needs support, please reach out to our dedicated Responsible Gaming Team or one of the following independent organisations:

Your security, privacy, and fair play are paramount. We adhere to the highest industry standards, backed by rigorous independent testing and certifications from world-renowned authorities. This ensures that every spin is genuinely random and your data is fully protected.

We proudly work with these leading organisations to maintain our high standards:

• eCOGRA: www.ecogra.org
• Gaming Laboratories International (GLI): gaminglabs.com

We are dedicated to resolving any complaints or disputes fairly and efficiently. Our robust internal complaints procedure is designed to address your concerns promptly. If you are not satisfied with the outcome of our internal process, you have the right to refer your complaint to our appointed Alternative Dispute Resolution (ADR) provider.

Rocket Reels Gaming Limited is proud to be an active member of leading industry associations. Our participation reinforces our commitment to upholding the highest standards, contributing to best practices, and fostering a sustainable and responsible online gaming environment.

• European Gaming and Betting Association (EGBA): Advocating for a safe, fair, and regulated online gambling market across Europe. www.egba.eu
• Remote Gambling Association (RGA): Promoting a responsible and respected remote gambling industry. www.rga.eu

Our partnerships with renowned game developers like Hacksaw Gaming further demonstrate our dedication to bringing players top-tier, innovative content, and our standing within the global gaming community.

Your privacy is of utmost importance to us. Rocket Reels Gaming Limited is fully compliant with the General Data Protection Regulation (GDPR) and all other applicable data protection laws. We are committed to protecting your personal data through stringent security measures and transparent processing practices.

• Data Controller: Rocket Reels Gaming Limited
• Lawful Grounds for Processing: Explained in detail within our Privacy Policy, primarily for contractual necessity, legal obligation, and legitimate interests.
• Data Retention: Personal data is retained for a minimum of 5 years, in line with AML requirements, and as necessary for legal and regulatory compliance.
• Your Rights: We uphold your rights as a data subject, including the right to access, rectification, erasure, and restriction of processing.

For comprehensive details on how we collect, process, store, and protect your personal data, and how to exercise your data subject rights, please refer to our dedicated Privacy Policy.

For privacy-related inquiries, please contact us at [email protected].

We are committed to providing exceptional customer service and support. Our dedicated team is available 24/7 to assist you with any questions, feedback, or concerns.

General Enquiries & Support Channels:

Typical Response Times:

Our customer support operates 24 hours a day, 7 days a week, including all public holidays, ensuring you always have access to assistance when you need it.

For structured feedback or specific requests, please visit our dedicated Contact Form page.