Welcome to Rocket Reels! We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how Rocket Reels Ltd. collects, uses, stores, and shares your personal information when you visit and play our slot game, Rocket Reels, available at https://rocketreels.org/.
As an online gambling operator, we understand the critical importance of trust and transparency. We operate under strict regulatory obligations, including those related to data protection, responsible gambling, and anti-money laundering (AML). This policy is designed to be clear, comprehensive, and to reassure you that your data is handled with the utmost care and in full compliance with applicable laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please read this policy carefully. By using our website and playing Rocket Reels, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Rocket Reels Ltd. (referred to as "we", "us", or "our" in this policy) is the data controller responsible for your personal data collected via https://rocketreels.org/.
Our Details:
We are licensed and regulated by the UK Gambling Commission (UKGC) under account number [Insert Fictional UKGC Account Number, e.g., 123456-R-789012-001].
2. Key Definitions
- Personal Data: Any information relating to an identified or identifiable natural person.
- Data Controller: The entity that determines the purposes and means of processing personal data.
- Data Processor: An entity that processes personal data on behalf of the Data Controller.
- UK GDPR: The General Data Protection Regulation as it forms part of the law of England and Wales, Scotland and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018.
- Special Category Data: Personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, or data concerning a person's sex life or sexual orientation.
- YMYL (Your Money Your Life): Content that can significantly impact a person's financial well-being, health, safety, or fundamental rights. Gambling sites fall into this category.
3. The Data We Collect About You
We may collect, use, store, and transfer different kinds of personal data about you. We have grouped these into categories to make it clearer:
- Identity Data: First name, last name, date of birth, gender, marital status, nationality, copies of identification documents (e.g., passport, driving licence).
- Contact Data: Billing address, home address, email address, telephone numbers.
- Financial Data: Bank account details, payment card details, e-wallet information, transaction history. Please note that we do not store full payment card details on our servers; these are handled by PCI DSS compliant payment processors.
- Transaction Data: Details about deposits, withdrawals, bets placed, winnings, bonuses, and other game-related transactions on Rocket Reels. This includes specific game data such as spin outcomes, bet amounts, feature triggers (e.g., Rocket Launch, Free Spins, UFO events), and bonus buy purchases.
- Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data: Information about how you use our website and game, including your navigation paths, preferences, game session duration, pages viewed, and interactions with in-game elements (e.g., autoplay settings, sound/music preferences).
- Profile Data: Your username and password, game activity, your interests, preferences, feedback, and survey responses.
- Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
- Responsible Gambling Data: Information related to any self-exclusion periods, deposit limits, loss limits, single win limits, time-outs, or other responsible gambling measures you set or that are applied to your account.
- Special Category Data: In specific circumstances, and only where strictly necessary for legal or regulatory compliance (e.g., for AML checks or responsible gambling obligations), we may collect data concerning your health (e.g., in relation to problem gambling support). This will always be handled with enhanced safeguards and a specific legal basis.
We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific game feature.
4. How We Collect Your Data
We use different methods to collect data from and about you, including:
- Direct Interactions: You provide us with your Identity, Contact, Financial, and Responsible Gambling Data when you:
- Register for an account on
rocketreels.org. - Deposit funds or make withdrawals.
- Place bets or play Rocket Reels.
- Set responsible gambling limits or self-exclude.
- Contact our customer support.
- Participate in surveys or promotions.
- Register for an account on
- Automated Technologies or Interactions: As you interact with our website and the Rocket Reels game, we automatically collect Technical and Usage Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our separate Cookie Policy for more details.
- Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, including:
- Technical and Usage Data from analytics providers (e.g., Yandex.Metrica).
- Financial and Transaction Data from payment service providers.
- Identity and Contact Data from identity verification and fraud prevention agencies.
- Data from publicly available sources for AML and "Know Your Customer" (KYC) compliance.
- Data from licensed game providers (like Hacksaw Gaming for Rocket Reels) related to your gameplay.
5. How We Use Your Data and Our Legal Bases
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
| Purpose/Activity | Types of Data Collected (Examples) |
|---|---|
| Account Registration & Management | Identity, Contact, Profile Data |
| Game Processing & Transactions | Transaction, Financial, Technical Data |
| Rocket Reels Gameplay | The Rocket Reels game involves a 7x7 grid, cluster pays, multiplier rockets, free spins, UFO feature, and bonus buy options. This means we process your bet amounts, win/loss history, bonus feature usage, autoplay settings, and any responsible gambling limits you set. |
| Regulatory Compliance | Identity, Financial, Responsible Gambling Data |
| Fraud Prevention & Security | Technical, Usage, Identity Data |
Legal Bases for Processing:
We rely on the following legal bases for processing your personal data:
- Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. This includes:
- To register you as a new customer and manage your account.
- To process your bets, deposits, and withdrawals.
- To provide you with access to and enable you to play Rocket Reels.
- To notify you about changes to our terms or services.
- Compliance with a Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject. This includes:
- Verifying your identity and age to prevent underage gambling.
- Performing "Know Your Customer" (KYC) checks and ongoing monitoring to comply with Anti-Money Laundering (AML) regulations.
- Monitoring game activity for fraud, collusion, and other illicit activities.
- Complying with responsible gambling requirements, such as enforcing self-exclusion or limits.
- Reporting to regulatory bodies (e.g., UK Gambling Commission, HMRC).
- Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include:
- Ensuring network and information security: To prevent fraud, unauthorised access, and maintain the integrity of our systems.
- Improving our website and services: To troubleshoot, perform data analysis, testing, research, statistical and survey purposes (e.g., using anonymised data from Yandex.Metrica).
- Personalising your experience: To tailor content and offers to your preferences.
- Marketing our services: To send you promotional communications about Rocket Reels or other games we offer (where consent is not required).
- Affiliate marketing tracking: To track referrals from our affiliate partners for commission purposes, using aggregated or pseudonymised data.
- Internal record keeping and administrative purposes.
- Consent: We will obtain your explicit consent for certain processing activities, particularly for:
- Sending you direct marketing communications via electronic means (e.g., email, SMS) where required.
- Processing Special Category Data for specific purposes beyond legal obligations (e.g., if you choose to share detailed health information for support beyond mandatory responsible gambling checks).
- The use of certain non-essential cookies and similar technologies (as detailed in our Cookie Policy).
- Yandex.Metrica Analytics (see below).
- Vital Interests: In rare cases, processing may be necessary to protect your vital interests or the vital interests of another natural person (e.g., if we believe you are in immediate danger due to problem gambling and need to share data with emergency services).
- Public Interest: Processing is necessary for the performance of a task carried out in the public interest (e.g., contributing to efforts to combat problem gambling or financial crime).
Specific Note on Yandex.Metrica:
We use Yandex.Metrica, a web analytics service provided by Yandex LLC, for the legitimate interest of understanding website traffic and user behaviour to improve our site's performance and user experience. This involves the collection of anonymised or pseudonymised Technical and Usage Data (e.g., IP address, browser type, pages visited, session duration).
Important Disclosure: Yandex LLC is based in Russia. The UK does not currently have an adequacy decision for data transfers to Russia, meaning that the UK government does not consider Russia to provide an adequate level of data protection comparable to the UK GDPR. While we implement safeguards such as IP anonymisation and data encryption where possible, and Yandex has its own data protection policies, the level of protection for your data during transfer and processing in Russia may differ from that in the UK.
Your Choice: You have the right to opt out of Yandex.Metrica tracking. You can do this by using the Yandex.Metrica opt-out tool available here or by adjusting your browser settings to block cookies (please refer to our Cookie Policy).
6. Who We Share Your Data With
We may share your personal data with the following categories of recipients:
- Game Providers: Such as Hacksaw Gaming, the developer of Rocket Reels, to ensure the game functions correctly, track your gameplay, and confirm wins/losses.
- Payment Service Providers: To process your deposits and withdrawals securely and efficiently.
- Regulatory Bodies & Law Enforcement: Including the UK Gambling Commission, the Information Commissioner's Office (ICO), police, and other relevant authorities, to comply with our legal and regulatory obligations, including AML, responsible gambling, and fraud prevention.
- Fraud Prevention Agencies & Identity Verification Services: To verify your identity, prevent fraud, and comply with AML obligations.
- IT Service Providers: Including hosting providers, software developers, and technical support, who help us operate and maintain our website and game.
- Affiliate Partners: We may share anonymised or pseudonymised data (e.g., via cookies) with our affiliate partners to track referrals and calculate commissions. We do not share your direct personal identification data with affiliates for this purpose.
- Professional Advisers: Lawyers, auditors, and insurers who provide professional services to us.
- Group Companies: Other entities within our corporate group for internal administrative purposes or to provide shared services.
- Marketing & Analytics Providers: Such as Yandex.Metrica (as detailed above), to help us understand website usage and improve our services.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
7. International Transfers of Your Data
Your personal data may be transferred to, and stored at, a destination outside the UK. This includes transfers to countries that may not provide the same level of data protection as the UK.
- Yandex.Metrica: As noted in Section 5, the use of Yandex.Metrica involves the transfer of anonymised or pseudonymised Usage and Technical Data to Yandex LLC in Russia. Russia is not deemed to provide an adequate level of data protection by the UK. We take reasonable steps to ensure such transfers are made with appropriate safeguards, such as anonymisation and contractual clauses where available, but acknowledge that the inherent risks may be higher.
- Other Third Parties: Some of our external third parties are based outside the UK, so their processing of your personal data will involve a transfer of data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK government.
- Where we use certain service providers, we may use specific contracts approved by the UK government which give personal data the same protection it has in the UK.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
8. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. These measures include:
- Encryption: Using SSL/TLS encryption for data in transit.
- Access Controls: Restricting access to personal data to employees, agents, contractors, and other third parties on a "need-to-know" basis, and subject to strict confidentiality obligations.
- Firewalls and Intrusion Detection Systems: To protect our network infrastructure.
- Regular Security Audits and Penetration Testing: To identify and address vulnerabilities.
- Data Minimisation: Collecting only the data necessary for stated purposes.
- Anonymisation/Pseudonymisation: Where appropriate, to reduce the identifiability of data.
We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
9. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
Typically, we retain customer account data, transaction data, and responsible gambling data for a minimum of five (5) years after your account is closed, or longer if required by specific regulatory obligations (e.g., AML laws, UKGC licensing conditions).
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.
10. Your Legal Rights
Under UK GDPR, you have the following rights regarding your personal data:
If you wish to exercise any of these rights, please contact us at [email protected]. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
11. Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance your experience, analyse site usage, and support our services. For detailed information on the cookies we use, their purpose, and how you can manage your preferences, please refer to our dedicated Cookie Policy.
12. Responsible Gambling
Our Commitment to Your Well-being
At Rocket Reels, we are deeply committed to promoting responsible gambling. We understand the potential risks associated with online gambling and use your data proactively to support your well-being.
- Monitoring and Intervention: We monitor gameplay patterns and may use automated systems to identify potential signs of problem gambling. Where such signs are detected, this may trigger interventions such as direct contact from our responsible gambling team, provision of support resources, or the application of stricter account limits.
- Self-Exclusion and Limits: We process your Responsible Gambling Data (e.g., self-exclusion requests, deposit limits, loss limits, time-outs) to enforce these measures across your account, ensuring your protection. This data is critical for our legal and regulatory compliance.
- Support Resources: We provide clear access to support organisations for problem gambling. In the UK, these include:
- GamCare:
www.gamcare.org.uk(Helpline: 0808 8020 133) - BeGambleAware:
www.begambleaware.org(Helpline: 0808 8020 133) - GAMSTOP:
www.gamstop.co.uk(National Online Self-Exclusion Scheme)
- GamCare:
Your privacy is paramount, but your safety is our priority. Data related to responsible gambling is handled with the highest level of care and confidentiality.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory landscape. We will notify you of any significant changes by posting the new policy on our website and, where appropriate, by email. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
14. Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact our Data Protection Officer (DPO):
Complaints:
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.